Shipping policy

Shipping Policy 

This policy applies to Snuggle Supply and is designed to provide a clear understanding of our shipping procedures. Please review it carefully before placing an order.

Important Shipping Information

  • Shipping Costs: Free express shipping across the UK
  • Processing Time: 1-3 business days for quality inspection
  • Estimated Delivery Time: 7-10 business days after processing

Shipping Details

We currently ship only within the United Kingdom. Every order is shipped via express delivery, ensuring a fast, secure, and fully insured shipping experience. From the moment you place your order until it arrives at your doorstep, delivery typically takes 8 to 13 business days.

Damaged or Incorrect Orders

We sincerely apologize if you receive a damaged or incorrect item. If this happens, please take clear photos of the issue and contact us as soon as possible.

To report a problem, email us at support@snuggle-supply.com including:

  • Your order number
  • Details of the issue
  • Photos of the damage or incorrect item

We will promptly find a suitable solution for you.

Order Cancellation

If you wish to cancel your order, please email us as soon as possible. If your order has not yet entered processing, we can cancel it for you.

Delayed Orders

In times of high demand (e.g., holiday seasons), delivery may be delayed. If your order has not arrived within three additional business days beyond the estimated time, please reach out to our customer service team for assistance.

Order Processing & Cut-Off Time

  • Orders placed before 5:00 PM (GMT) on business days (Monday to Friday) will be processed on the same day.
  • Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Contact

Should you have any questions about this Shipping Policy, please contact us.

 

Snuggle Supply

Company: Lykos International
Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Registration Number: 78554697
Email: support@snuggle-supply.com
Opening Hours: Monday - Friday; 10:00 am - 05:00 pm (GMT) 
Reach out to us: Contact page